Digital Inclusion in Dumbiedykes: Working with residents to improve internet access

Abstract

In the post-Covid world, digital inclusion is a basic need of all Edinburgh citizens as the internet is required to access essential services. Digital inclusion is especially vital for individuals who, due to disability, health or family circumstances, find it harder to access services in-person. It is also essential for education.

Since 2016, Edinburgh’s Greyfriars Charteris Centre, the University of Edinburgh and the Edinburgh Old Town Development Trust have been providing digital inclusion support to communities in Edinburgh’s Old Town and Pleasance areas. From spring 2022 until spring 2023, work specifically with and for Dumbiedykes residents has taken place, supported by the University’s Edinburgh Futures Institute. By informing local authority staff and elected representatives about the needs and assets of Dumbiedykes residents, we can support residents to obtain the online access they need and want. Our work has made visible some needs and opportunities about which there is not wide awareness.