Edinburgh Research Archive

Human-centred healthcare chatbot design: supporting Chinese overseas students to utilise UK health services

Simple item page
dc.contributor.advisor
Chai, Liquan
dc.contributor.author
Chai, Liquan
dc.date.accessioned
2025-11-12T15:09:09Z
dc.date.available
2025-11-12T15:09:09Z
dc.date.issued
2025-11-12
dc.description.abstract
Living in foreign countries can be stressful, particularly in managing health and well-being. Chinese overseas students continuously constitute the largest cohort of international students in the UK; however, they face many challenges in using healthcare services, such as realising the need to access care, communicating with doctors, and understanding treatment processes. This research looked into Chinese overseas students on their behaviours in using UK healthcare services. Based on their pain points, the research project designed and evaluated an educational chatbot prototype that addresses the reluctance issues among the Chinese student population to access healthcare services in the UK. The results showed that the chatbot design boosted Chinese students’ confidence and made them feel more capable of utilising healthcare services.
en
dc.identifier.uri
https://hdl.handle.net/1842/44177
dc.identifier.uri
http://dx.doi.org/10.7488/era/6701
dc.language.iso
en
en
dc.publisher
The University of Edinburgh
en
dc.relation.hasversion
Chai, L. (2018). An easier way to learn a language? User-centred design of computer assisted language learning systems for pragmatics [Master’s thesis, University of Edinburgh]. project-archive.inf.ed.ac.uk. https://project-archive.inf.ed.ac.uk/msc/20183033/msc_proj.pdf
en
dc.subject
human-computer interaction
en
dc.subject
Design
en
dc.subject
conversational agent design
en
dc.subject
healthcare accessibility
en
dc.subject
Service Design
en
dc.subject
healthcare utilisation
en
dc.subject
Conversational interface
en
dc.subject
human-ai interaction
en
dc.title
Human-centred healthcare chatbot design: supporting Chinese overseas students to utilise UK health services
en
dc.type
Thesis or Dissertation
en
dc.type.qualificationlevel
Doctoral
en
dc.type.qualificationname
PhD Doctor of Philosophy
en

Files

Original bundle

Now showing 1 - 1 of 1
Name:
ChaiL_2025.pdf
Size:
17.82 MB
Format:
Adobe Portable Document Format
Description:
Cover sheet
Download

This item appears in the following Collection(s)

Edinburgh College of Art thesis and dissertation collection